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Frequently asked questions...

How can I pay?    Coonawarra Lavender accept MasterCard, Visa, American Express, Cheque, Money Order and Bank Deposit.  All of these options are available on our Comodo secure online ordering system.

How long until I get my goodies?    It depends on when you order, but generally your order is posted the day after you order.  Express Post is the best option if you're in a hurry.  Once it leaves us though, the rest is up to Australia Post.

How much is postage?    Postage is calculated on the weight of your order and where it's being sent to.  Once you've selected all of your items, proceed to the checkout.  After you've entered your address details, the postage cost will be shown, and you're also given the option of choosing regular or Express Post.  You can still amend your order from here.

Where can I enter my promotional code?    Once you've selected all the items you'd like, proceed to the checkout.  After entering your address, on the payment page, there's a space for you to enter a discount or promotional code.  If you have any concerns, please don't hesitate to call or email us.

Can I get some free samples?    Most of our customers would agree that our prices are very reasonable for a high quality, handmade, all natural product.  The packaging is gorgeous and unique.  To keep our prices reasonable we don't send out free samples.  Not only would the cost of the item itself add up, but then we'd have to pay for postage.  We do apologise that you may wish to try our products before you buy them, but we're sure you won't be disappointed with your purchase.  All of our stockists listed should have testers available for you to try the product before you purchase.  That being said, however, we often offer free travel size products when you make a purchase, join our mailing list, or we just pop them in your order if you're lucky!  Join our mailing list to keep up to date!

 

Contact Us

Coonawarra Lavender is owned by Sydney woman Stephanie McFarlane, and has been in her family for over 10 years after being started by her mother.  All of the gorgeous products in the Coonawarra Lavender and "Little Tacker, Naturally" ranges are handmade, not contracted out for bulk manufacture.  Please don't hesitate to drop us a line if you have any questions or comments.

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Coonawarra Lavender
Shop 2/ 104 Alice St
Newtown, NSW, 2042
Ph:    +61 2 8004 0549

Our Story
For those who want to feel beautiful and for those who are conscious about what they put on their, & their children’s, skin Coonawarra Lavender’s skincare, body-care, and bath-time range will moisturize, relax & revive. 

Our products are suitable for all types of skin including those irritated by eczema. 

Product RangeCoonawarra Lavender was owned by sisters, Jennifer & Stephanie, after being founded by their Mum, Julie, in 1998. Jennifer left the business in 2008 due to family commitments, and Stephanie takes the Coonawarra Lavender forward.  We are 100% committed to hand-making the best skincare possible.  Coonawarra Lavender products are vegetarian friendly (vegan too, except for the products that contain beeswax from a Mangrove Mountain apiarist) and use only suppliers of raw materials that are committed to no animal testing and the use of sustainable resources.

We only use natural ingredients, & organic wherever possible, so that every time you use our products you Skincare Packknow you’re doing your body a favour.  Our beautiful hand-made products are rich and luxurious and all natural.  Treat yourself and your family to something special.  If you have any special requirements or allergies and would like to know more, please contact us and we’ll do our best to help.

A fantastic resource that we use a lot at work and in our private lives is “The Chemical Maze”.  It gives up to date descriptions of food & cosmetic additives, what they’re derived from, what they’re used for and if they’re harmful.  Coonawarra Lavender is proud to have the maximum rating by the authors of this Australian book!

 

Praise, comments, questions and answers...

We'd love to hear what you think about our products.  Ideas, suggestions, comments... Some of the best product ideas come from our customers.


 
-- I wanted to write to you about the oil and the baby cream. I have never had an easier time in putting Alan to sleep since using the massage oil at night time. When we weren’t using it, Alan would be bouncing off the walls when it was bedtime and he would wake up at night for a couple of hours. Since I have gotten him into the routine of massaging him at night before bedtime, he is fast asleep in 10-20 minutes and sleeps through the night. I can tuck him into bed and walk off and it is as simple as that. It has been amazing. He is so much more happier in the day as he isn’t sleep deprived any more.  On days when it is too cold to massage I use the baby cream and rub in into this hands and legs and that works just as good. I just use your products with him now as I find these are the most gentle ones for Alan.

 

There were times when I thought Alan must be hyperactive just with the problems we had with his sleeping patterns. Just introducing the oil, bubble bath mix and the cream have made so much difference.

R Singh (her son Alan, is 3 y/o son and has Autism)
Hornsby


 
-- I wanted to tell you why I thought the Lavender and Calendula cream was so good.
I'm 43, and have never had any issues with my complexion. I've had ongoing back (lower disc) problems for the past few years, and have at times had to take prednisolone to help reduce inflammation around the spinal cord. Either that or surgery, so it's been unavoidable. 
Even in very low doses, that oral cortisone steroid plays havoc with my facial skin, causing it to literally break down after breaking out! Experienced dermatologists have been able to do no more than offer bandaid solutions. Useless.
After reading about Julie's success with Stephanie's exczema, this cream sounded very right for me. 
It feels very nourishing and healing, and I'm looking forward to seeing big changes by this time next week. I've tried so many different products, even raw honey (excellent but impractical), but really think this is the best one yet!!
I'll let you know..... hope you all have a terrific weekend.
 
Amanda
 

 
-- Hi Jennifer And Stephanie,
Wow, what a product!  I have very sensitive skin and the fist time I used the cleanser last night it gave my skin instant relief from tightness and being sore.  Then came the face cream all I can say what a lovely experience it gave to my mind body and soul, then came the next indulgence the goddess body butter well it made feel like a goddess and the stress balm blew away the stress off the day!  God bless you both for giving me the pleasure of using your products you have saved my skin.
 
Cassie, Cherrybrook
 

 
-- We were using nappy rash ointment for our little boy's nappy rash and decided to use the baby care cream from your range instead.  We found the cream cleared the rash in a day rather than the 2 days or more it would normally take for it to disappear. I've recommended it to my friends.
 
Michelle, Sydney
 

-- We were looking for a solution to our child's eczema and found success with the following combined daily approach:
  • Replacement of all body moisturisers and bath bubbles with the Coonawarra Lavender range of products
  • Minimisation of intolerant foods (oranges, tomatoes, strawberries)
  • Switching to Omo sensitive liquid washing agent
  • Introduction of evening primrose oil to his daily diet  

Hilary, West Pymble


-- Thankyou for the Cleanser. I LOVE IT!  Though I know I'm a sucker for anything Coonawarra Lavender!  The texture is great, the fragrance superb, and it's excellent for removing eye make-up.  Thanks again,

Jo, Dural